De Moza understands and values customer satisfaction and wishes to ensure that a trusting relationship is built with each purchase.
De Moza therefore offers a 100% Returns & Refunds Guarantee.
In case of any Product defect (shrinkage, colour bleeding, print quality issue, stitching, breakage) there will be a No-Questions-Asked Replacement within 7 days of the receipt of the product.
Replacement will be with a substitute product of your choice from De Moza's available collection - worth the amount paid by you. Please provide a copy of the paid invoice.
Original product will need to be mailed back to our office prior to processing of the replacement/ refund.
We do not provide Cash Refunds, and any refunds shall be in the form of Gift Vouchers worth the amount spent by you. These vouchers will have a Validity Period and you can use it to buy anything else from www.demozastores.com
Domestic Orders
Shipping Charges
Free shipping on Orders above Rs.500/-
For orders below Rs.499/-, delivery charges will be Rs.49/-
Cancellation
Orders once confirmed, cannot be cancelled
Payment Mode
Online payment: UPI Transaction, Debit Cards, Credit cards, Wallets & Netbanking
Offline payment: Cash On Delivery
Delivery Duration
Within Bangalore: Orders will be delivered within 2-3 Working days
Other Location, within India: Orders will be Dispatched within 2-3 Working days. Shipping details will be shared to track product delivery date
Replacement, Exchange & Refund
In case of any damage or defect in product , we have easy 7 days return policy from the date of Delivery
Kindly ensure Product is unused, kept in original packing, price tag in not removed & Invoice is included during pick up of the product
Return Pick Up TAT: 4-5 Working days
Replacement & Exchange:
Customer can either choose for Replacement, Exchange or Refund as per his/her convenience
TAT: Once after initial product reaches Warehouse, new product will be shipped
If customer is opting for exchange with high price product, remaining amount has to be paid chosing any payment mode, as suggested above
If customer is opting for exchange with low price product, remaining amount will be credited back to customer's Wallet within 48 working hours, once after new product is delivered to customer
Example: Returning product worth Rs.999/- and exchanging with product worth Rs.699/-. Remaining Rs.300/- will credit to customer’s wallet.
Refund:
If customer wish for refund, it will be processed once after product reaches warehouse and timeline would be 5-7 Working days for Bank account OR 24-48 hours for Wallet
NOTE: Shipping Charges will not be Refunded if the products are returned. Only Product price will be refunded.
International Orders
We double check every product before dispatching to ensure hassle free Customer Service
Shipping Charges
De Moza works closely with its carriers to provide a competitive shipping experience for our customers. Exact shipping charges are calculated at the time of checkout based on the number of items, item type, weight, and volume of all the items in the cart.
Recipients of international shipments may be subject to import taxes, fees, and customs duties (hereafter, Import Fees), levied by the customs office of your shipping destination. Import Fees vary according to the customs regulations of the destination country. Components that play a role in Import Fee calculations are (among others):
Product category and price
Shipping costs and package weight
Customs clearance channel
Import taxes based on custom duty amounts
Customs policies vary widely, and some countries don't charge Import Fees for shipments that fall below a minimum value. Contact the customs office of the destination country for more information.
Import Regulations
The recipient is the importer of record and must comply with all applicable laws and regulations of the destination country. Customs delays can affect original delivery estimates.
Cancellation
Orders once confirmed, cannot be cancelled
Octroi wherever applicable will be paid to the courier company by the buyer. De Moza will not be responsible for Octroi payments.
Payment Mode
Online payment: UPI Transaction, Debit Cards, Credit cards, Wallets, Net banking & Paypal
Delivery Duration
Orders will be shipped within 48 working hours. Delivery date of the order varies from 10days to 25days depends on courier partner and customs department clearance of specific country.
